Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
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- Resolve complex and sensitive complaints.
- Drive our customer experience by providing timely resolutions while working in a fast paced, demanding, customer centric and results. focused environment, while adhering to quality standards and regulatory guidance.
- Achieving personal and department KPIs.
- Identifying and meeting the needs of internal and external customers.
- Manage caseloads.
- Provide insight into customer journeys and support the development of policies and procedures.
- Ability to take a problem-solving approach and to analyse information and situations and generate reasoned recommendations and solutions.
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