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The HILTON GARDEN INN BRUSSELS AIRPORT**** will open its doors at the end of 2023. The hotel is strategically located in Diegem next to Brussels Airport. Offers 250 upscale quiet rooms, 2 meeting rooms and 1 fitness room within the outstanding environment of “The Wings” first building in Belgium to be triple certified (with a holistic approach of sustainability, environmental, social and cultural), vibrant & versatile for work and well-being. We are proud to open the first Babette concept store restaurant in Belgium with a warm and friendly atmosphere.
Joining our establishment also means being part of the NAOS HOTEL GROUPE adventure.
A French hotel group with a mission to design, finance, build and operate hotel programs that contribute to improving the quality of life and adapt to the changing needs of our customers. Already 13 establishments operating in France and 20 openings scheduled within the next few years.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Description du poste
JOIN US TO OPEN THE HILTON GARDEN INN BRUSSELS AIRPORT
In view of the upcoming opening of the Hotel and the first restaurant Babette in Belgium, we are recruiting a Front Office Manager who will be responsible for managing all front desk operations with a high level of leadership and service excellence as core expectations. At the Hilton Garden Inn our Brighthearted behaviors are how we deliver Brighthearted Hospitality every day at the hotel; I Serve, I Smile, I Learn and I Brighten!
Essential and supportive functions :
- Manages Front Desk operations. Responsible for front desk, PBX/switchboard, reservations and transportation/luggage operation (including hiring, scheduling, training, counselling and discipline). Produces financial reports accurately and on a timely basis. Prepares annual departmental budgets. Assists front desk agents with daily functions during major check-ins and check-outs.
- Acts as Manager-On-Duty for the hotel ensuring effective interdepartmental operations and resolution of guest complaints.
Profil recherché
You must possess the following knowledge, skills and abilities and be able to explain and demonstrate that you can perform the essential functions of the job.
You have some successful experience in a similar position in the hotel industry, or you are ready to take up your first Manager role of the Front Office Department. You enjoy and work as a Team. You have some excellent communication skills. You are dynamic and like the challenges to exceed targets. You always seek for a great service with your heart. You want to build a strong Team and a great place to work.
You are ready to step up the challenges you may face during the pre-opening process and you want to add an opening experience to your CV. A prior hotel opening experience is a plus.
Thorough knowledge of all guest services and ability to train staff in areas of customer satisfaction and safety. Excellent written, verbal, and organizational skills required. Computer literacy and financial management proficiency required. Ability to resolve guest, supervisor and team member conflicts.
Ability to work under pressure and deal with stressful situations during busy periods such as layovers following delayed/cancelled flights (as an airport hotel) which result to a high number of unexpected Guests to immediately accommodate.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
Fluent in French or/and Dutch to comprehend and communicate job functions to the Front Office Team. Ability to write and speak English in a professional manner.
If you aim to continue to grow in your career you are more than welcome to join us with many opportunities to come in a near future with Naos Hotel Groupe and Hilton.
