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If fresh ideas interest you. We invite you to be part of an organization with more than 150 years of experience and the World's Best Employers of 2022. #ItStartsWithYOU
As KCP LAO CRM Manager you be accountable for the Customer Relationship Management strategy (direct and indirect business) and its execution in the region. Will partner with Sales, Marketing, and customer-facing areas to boost internal CRM usage, and market presence and increase customer engagement. Will also partner with the global Cx/CRM and IT team to design and align to the global CRM strategy helping deliver a consistent experience across regions and get the necessary technical infrastructure to support the strategy.
Who you are?
- 7 to 10 years of professional experience in Customer Relationship Management, Customer Experience, or similar
- 5+ years of team leadership
- Experience in achieving business missions and transformations related to CRM
- Proven track record implementing IT CRM marketing and/or sales systems to drive customer acquisition and engagement (extended usage of systems 5+ years, ideally salesforce Customer Relationship Management and Service Cloud
- Strong technical knowledge of CRM and analytical systems gained through previous management of systems or working with ITS functions/experience within IT
- Experience in achieving business missions and transformations related to CRM
- Nice to have Salesforce Admin Certified
- Fluent in English – Required
- Nice to have experience working with SAP and Power BI.
- Please attached your cv in English
What do you do?
- Streamline all the parts of the system, from the development, execution, monitoring, and continuous update of the CRM strategies (in conjunction with the global team) to keep the multi-channel customer interaction optimized.
- Handle platforms/software that makes those interactions possible and develop metrics to measure customer service success and support the day-to-day use in the organization,
- Organize the systems, process, and capability to understand consumer behavior, needs, and problems and initiate projects to optimize customer relationships, such as workforce, strategy, processes, and technology, with different areas of the organization and iv) Work with Data Governance COE and regional/local multiarea team on key foundations for data management, quality integrity, and maintenance.
- Team leader of the CRM team and will be part of the globals teams
- Will work in multi-disciplinary environments and with multidisciplinary and multiregional teams to provide impact for the organization.
Why Kimberly Clark?
You will have the chance to work with a global organization that focuses heavily on its people development. This is an opportunity for you to take part in digital transformation projects, working with the new cutting-edge edge technologies on solutions for the whole region. We offer attractive employment conditions (competitive salary, benefits package, flexible work) and the possibility to work in an international team with the best Technology professionals from all over the world.
