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Duties and responsibilities:
- Managing the overall administrative functions of pre-sales and post-sales across local and regional portfolio.
- Process orders generated by business development or commercial representatives
- Contact customers to resolve any queries or obtain any information that is missing. Solve little problems before they become bigger disappointments for customers.
- Record details of the order in the process system, including billing and payment collection. Work closely work PD &O and project team to make sure the project is on track and properly recorded.
- Forward the order to the related department such as project delivery & operation team, project team, procurement team, authority team, account and finance team and O & M team, follow up for confirmation of project handover and keeping a good record of the project till full closure following ISO process.
- To check and verify accuracy of contract details and update records with any changes, following to make sure the related department will be informed for such changes.
- Before they release the order to project, they might have to check the customer’s payment or credit status or obtain authorization from the Head of BD.
- Main administrators for CRM-sales force – to update the records with details of orders and invoices and provide useful data for sales reports and for planning future sales pricing and / or marketing campaigns.
- Create weekly/monthly and yearly reports for management and department review.
- Maintain updated record keeping, shared library and record of sales and compare them with targets to help Head of Sales and representatives monitor the team's progress.
- Sales administrators provide support for sales representatives when they are away from the office.
- They take calls or e-mails from customers and alert representatives to any urgent issues.
- They might also pass any technical queries from sales representatives or customers to the appropriate departments.
- Other office general affair.
- To work closely with Head of BD to ensure maximum performance
- Perform all other duties, activities and responsibilities that may assigned by superior whenever necessary from time to time
Requirements:
- Degree/Diploma
- At Least 3 years of working experiences in related field
- Preferably Senior Executive specialized in Clerical/ Administrative Support or equivalent.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and knowledge of system management i.e CRM and ERP
- Independent, self-motivated, committed, ability to interact and a team player
- Flexible, self-started
- Strong organizational skills with the ability to multi-task
- Excellent written and verbal communication skills
- Required language (s): English, Bahasa Malaysia
- Motivated by career advancement and making a difference
Benefits for Full-Time Positions:
- Competitive compensation with attractive incentive
- Continuous training provided
- Full benefits package including allowances, annual health, vision, dental allowance
- Career path opportunities for top performers
- Performance bonus on a yearly appraisal basis
Job Type: Full-time
Salary: RM3,000.00 - RM3,500.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
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