Our client is looking for a Field Implementation Consultant based in or around Ghent. Our client is seeking a customer service-oriented individual to provide on-site service and technical assistance for their Point of Sale products. The main industry they are involved in is Hospitality including restaurants, hotels, and bars. This is a position that will require you to be able to travel and take ownership of interesting projects. This person will play a key role in representing they company in Belgium, leveraging the social nature of the industry to help promote the product and grow their customer base by the exceptional service being delivered.
What you’ll be doing:
Project manage rollouts of multiple locations across regions
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Travel to customers’ locations to help with implementation and provide technical support;
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Plan and organize training sessions with business owners, management team, and/or staff;
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Provide key Lightspeed Partners with support & timely training when needed;
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Guide customers through their setup, implementations and integrations; follow up with key customers;
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Create a long term relationship with our Key Mid Market customers in your region
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Install/troubleshoot networking devices including routers and wireless access points;
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Document and track key customer installation, network details, schematics and other on-site services;
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Communicate with our development team regarding current and ongoing customer and product issues;
- Represent they company as company ambassadors for all new and existing customers;
Requirements
What you need to bring:
They are a team of 20 people located across Europe and the UK. The team is responsible for providing customer support for European strategic business customers and guaranteeing an amazing customer experience. This is a role based in or around Ghent (Belgium), the right candidate must live in a commutable distance from Ghent due to the nature of the role. Their goal is to make every Mid Market customer a company's Ambassador.
We're looking for a candidate who has experience with the following:
Previous experience in the hospitality industry (restaurants, hotels, ect.);
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Ability to travel to customer’s sites, your area will be defined in advance;
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Highly organized, self-motivated and self-educated; you will manage your own schedule;
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Excellent communication and presentation skills in both English and Dutch
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Strong attention to detail with an emphasis on customer service;
- Experience at project management of larger projects
Even better if you have, but not necessary:
Passion for technology
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Technical or Hardware installation/support
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Networking fundamental knowledge
- French Language skills
Benefits
What's in it for you?
Ability to do your job in a truly flexible environment;
Genuine career opportunities in a company that’s creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.
The company's share scheme (we are all owners)
Company pension program
Health and wellness benefit
Mental health online platform and counselling & coaching services
Paid leave and assistance for new parents
Language classes & LinkedIn Learning license
Volunteer day
Job Information
Account Manager
Anastasia Litsa
Work Experience
1-3 years
Industry
Financial Services
Expertise
Marketing
City
Gand
State/Province
East Flanders
Country
Belgium
Zip/Postal Code
9040
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